Refund Policy
Effective Date: September 1, 2025
Last Updated: August 31, 2025
At Waist & Grace, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.
1. Returns Eligibility
We accept returns of unworn, unused items in their original packaging within 14 days of delivery. Items must be free of stains, odors, and damage with the original tag attached to the purchased product.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Clearance or final sale items
- Intimate apparel that has been worn or tried on
3. Return Process
To initiate a return, please contact us at Monika@waistgrace.com with your order number and reason for return. We will provide return instructions and a shipping address.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the product is defective or incorrect.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 5-10 business days.
6. Exchanges
We offer exchanges for items of equal value, subject to availability. Please indicate that you would like an exchange when contacting us about your return.
7. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 14 days of delivery for a replacement or refund.
8. Contact Information
For questions about our Refund Policy, please contact us:
📧 Email: Monika@waistgrace.com
📍 Address: 24225 W 9 Mile Road
Suite 140
#1186
Southfield, MI 48033
📞 Phone: 313.241.0441